单元自测7（形考占比10%）答卷

单元自测7（形考占比10%）答卷

单元自测7（形考占比10%）

试卷总分:100 得分:100

一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。

—________________ about it now?

—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

What's the plan国开搜题渝粤搜题

What's be doing

What's being done

答案:

2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

国开搜题

—Right, of course.___________________渝粤搜题

I'll get on it right away.

I got it now.

I understand perfectly.

答案:渝粤搜题

渝粤搜题

3.Proper controls that should ________________ developed as part of routine safety procedures were not in place.

has been

have been

be渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

答案:

国开搜题

4.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.

was

are

were

答案:

国家开放大学作业答案

5.I'm going to have a ________ with Mark about this issue tomorrow.国开搜题

speech

sentence

word一网一平台答案

答案:一网一平台答案

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

一网一平台答案

音频

操作提示：通过下拉框选择题目的正确答案。

　一网一平台答案

Column AColumn B Customers 1 2. The store 2 3. The purchasing department 3 4. The manager 4 5. Frank 5渝粤题库

(1).__1__

Trying to understand and solve the problem

Talking to the supplier

Making complaints to the store渝粤教育

Offering customers an exchange or a full refund

Reporting the quality problem to the manager

答案:

(2).__2__

Trying to understand and solve the problem

Talking to the supplier

Making complaints to the store

Offering customers an exchange or a full refund

Reporting the quality problem to the manager渝粤题库

答案:

(3).__3__渝粤题库

Trying to understand and solve the problem

Talking to the supplier

Making complaints to the store

Offering customers an exchange or a full refund

Reporting the quality problem to the manager

答案:

(4).__4__国家开放大学作业答案

Trying to understand and solve the problem

Talking to the supplier

Making complaints to the store渝粤题库

Offering customers an exchange or a full refund

Reporting the quality problem to the manager

答案:

(5).__5__

Trying to understand and solve the problem

Talking to the supplier

Making complaints to the store

Offering customers an exchange or a full refund

Reporting the quality problem to the manager

答案: