最新国家开放大学《管理英语4》期末题库及答案

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本文由【国开搜题】微信公众号提供，禁止复制盗取，违者必究

管理英语4

学校: 甘肃开放大学

问题 1: 1. -_____________________？
- I'd like to have this film developed.

选项:

A. What's it

B. May I help you

C. How are you

答案: May I help you

问题 2: 2. - How did your meeting go yesterday?
- _____________________. It was really frustrating actually.

选项:

A. Not so good

B. Very good

C. Nothing special

答案: Not so good

问题 3: 3. - You have to believe in yourself. No one else will, if you don't.
- _____________________. Confidence is really important.

选项:

A. It's not my cup of tea

B. I don't think so

C. I couldn't agree more

答案: I couldn't agree more

问题 4: 4. - This is a really lively party. There is a great atmosphere, isn't there?
- _____________________. The hosts know how to host a party.

选项:

A. Don't worry

B. Yes, indeed

C. No, there isn't

答案: Yes, indeed

问题 5: 5. - Could you give us a speech on management functions some day this week?
-_____________________.

选项:

A. That's a good idea

B. No, I already have plans

C. I'd love to, but I'm busy this week

答案: I'd love to, but I'm busy this week

问题 6: 6. I'd like to know _____ the forces for change come from.

选项:

A. where

B. who

C. that

答案: where

问题 7: 7. Keep a _____ attitude and don't let yourself drown in uncertainty.

选项:

A. negative

B. positive

C. neutral

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问题 8: 8. Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.

选项:

A. reform

B. reproduce

C. reduce

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问题 9: 9. In competitive markets, leaders are under increased ________ to maintain a positive work culture.

选项:

A. pressure

B. pleasure

C. presence

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问题 10: 10. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

选项:

A. these

B. those

C. which

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问题 11: 11. Until a strategic plan is ___________, it has no real value.

选项:

A. put into effect

B. put into use

C. put into production

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问题 12: 12. Controlling involves ______ achievement against established objectives and goals.

选项:

A. meeting

B. meaning

C. measuring

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问题 13: 13. __________ he was exhausted, he kept on working.

选项:

A. If

B. Although

C. Even if

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问题 14: 14. Self-esteem needs might include the ______ from a workplace.

选项:

A. rewards

B. rewarded

C. rewarding

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问题 15: 15. Please ______ your hand if you have any question at all.

选项:

A. raise

B. rise

C. arise

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问题 16: 16. If it ______up to me, I'd love for everyone to come in at noon.

选项:

A. was

B. is

C. were

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问题 17: 17. An employee may express their different understanding and, at the same time, a willingness to ________ any constructive suggestions.

选项:

A. comply with

B. complete

C. compose

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问题 18: 18. Employees have ________ to all company information, adding a sense of trust, and employees and leaders work together to solve problems.

选项:

A. accident

B. accent

C. access

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问题 19: 19. Learning new things has always been a great ______ for me.

选项:

A. motivator

B. movement

C. motor

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问题 20: 20. All of the tables and chairs ____________ away.

选项:

A. had stored

B. had been stored

C. stored

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问题 21: 21. A team of about 35 employees had come together for a team-building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.

In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.

In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually”.

Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
1. What was the purpose of holding this team-building event?
A. Helping the employees become more concentrated on their work.
B. Making the team members know how to cooperate with each other.
C. Building up team morale.
2. Where was the event held?
A. In a restaurant.
B. In a coffee shop.
C. In a classroom.
3. About how many team members were out of the second round of the activity?
A. 30.
B. 35.
C. 5.
4. Which statement below is correct about the event?
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked to find the balloon with their name on it.
C. In the third round, everybody had their own balloon within 2 minutes.
5. What was the event going to teach these employees?
A. Cooperating with other members is more efficient when they are working together.
B. Focusing on one's own pursuits is not allowed in the workplace.
C. Failure of teamwork is caused by individuals.

选项:

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问题 22: 22. When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.

I'm not averse to retreats, planning sessions, seminars, and team building activities – in fact I lead them – but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.

• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.

• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own – the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.

• Build fun and shared occasions into the organization's agenda – hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking, or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.

• Use ice breakers and teamwork exercises at meetings – these help team members get to know each other, share details about each other's lives, and have a laugh together.

• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same t-shirt or hat, putting team member names in a draw for company merchandise, and gift certificates. The only thing limiting you is your imagination.

If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible – together.
1. Team building event is traditionally related to playing games at the resort.
2. The author claims that playing games together is as important as forming teams to solve real work issues and improve real work processes for team building.
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.
4. Ice breaking motivates team members to compete with each other.
5. A good teamwork culture enables individuals to make more efforts together.

选项:

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问题 23: 23. It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.

According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.

According to the website, part of the leaked letter reads:

“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”

“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”

While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.

When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.

Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:

• Why are you not using the app?
• What is it that we can do to ensure you use our app?
• What do you need from me?
1. A CEO only needs to be passionate and enthusiastic.
2. It is not professional that PayPal CEO blames his employees for not using PayPal or forgetting PayPal passwords.
3. “A one-sided note” refers to the root of PayPal's problem.
4. When faced with internal problems, good executives find the root of a problem in their executive team first.
5. Good executives need to give feedback immediately when they are listening to the staff.

选项:

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